Detroit Institute of Gastronomy is committed to high
standards and equitable treatment of all individuals associated with the
institute. There are times, however, when conflicts, controversies or
differences do arise between a student and an employee or agent of the institute.
When a conflict occurs in matters other than alleged discrimination, sexual
harassment, and employment questions, the institute has adopted a due process
procedure which is designed to resolve the issue as quickly as possible while
offering protection to all individuals involved in the conflict.
The institute further recognizes that many conflicts between
a student and a member of the faculty or staff are the result of
misunderstanding and poor communication. Thus, institute policy encourages people
to work together to define their difference of opinion and seek a mutually
Students who are enrolled completely online may file
complaints or grievances electronically. If the complaint or grievance involves
an academic matter or non-academic matter, the student should email a complete
description of the situation to the concierge or the Director of Hospitality.
The concierge or the Director of Hospitality will initiate due process.
Informal Due Process
If a student has a conflict with a faculty member or lab
instructor relating to instructional matters or grading, the student should attempt
resolution at the first level possible by conferencing with the following
individuals in the order listed: Instructor, concierge, Director of
1. The student meets with the
faculty member to attempt to resolve the conflict. If the conflict is resolved,
no further action is necessary. Both parties should be certain that terms of
the resolution are clearly understood. Notes of the understanding are
Conferences with the instructor
and concierge are informal steps in conflict resolution. When an institute
official at the Director or higher level becomes involved, the process is more
formalized, and written documents are utilized.
2. The student or the faculty
member has the option of pursuing the matter if the conflict is not resolved.
Either may contact the concierge.
3. The concierge should meet with
all parties, individually or as a group, to determine or clarify the major
issue(s). The concierge will attempt to negotiate a mutually agreeable solution
or will decide in favor of one of the parties.
4. If a solution that is
satisfactory to both parties is reached, the matter will be considered
resolved. If a satisfactory solution is not reached, either party may request
that the matter be continued to formal due process. If the chairperson decides
in favor of one of the parties, the other party shall have the right to carry
the matter to the formal due process stage. If the matter is to be carried
forward, concierge will have both the student and the faculty member complete
the Unresolved Conflict Report Form. The concierge will complete the Due
Process Report Form. It is the responsibility of the department chairperson to
deliver completed forms to the appropriate supervisor for review, if due
process continues. This delivery should take place within three working days.
Copies of all completed forms should be filed with the Executive Director of
Hospitality. The forms are available online in the academic portal.
Formal Due Process
Decisions of the Appeals Committee may be appealed to
Culinary Arts Program Director. Intention to appeal must be made in writing and
must be received by Culinary Arts Program Director by the end of the fifth
working day after the day of the decision of the Appeals Committee is received
by the appealing party. Review by the Culinary Arts Program Director will be
procedural only and may be based on the Culinary Arts Program Director’s review
of the records of the committee proceedings, as maintained by the Executive
Director of Hospitality. Should one
party be granted an audience with the Culinary Arts Program Director, the other
party will be given a similar opportunity. The decision of the Culinary Arts
Program Director will be dispatched in writing to all parties within five
working days after receipt.
Decisions of the Culinary Arts Program Director may be
appealed to the Soil2Service Board of Directors. Intention to appeal must be
made in writing and must be received by the in the Soil2Service Inc. Board of
Directors by the end of the fifth working day after the day of the decision of
the Culinary Arts Program Director is received by the appealing party. Review
by the Board will normally be procedural based only on review of the records of
the committee proceedings received from the Culinary Arts Program Director.
Should one party be granted an audience with the Board, the other party will be
given a similar opportunity. The decision of the Board will be dispatched in
writing to all parties within five working days after the review of the
conflict is completed.
A decision by the Board of Directors is the final step in
the institute due process.
The process specified herein is to be followed for a conflict,
non-instructional in nature that may arise between a student and an employee of
Detroit Institute of Gastronomy. If the conflict is based on acts that are
perceived by the student as sexual harassment or discrimination based on race,
sex, age, color, national origin, religion, or condition of disability, the
student should immediately report the conflict to the Executive Director of
Hospitality. Matters of this nature reported by a student shall be investigated
by the Culinary Arts Program Director. The Executive Director of Hospitality
shall report to the student on the status of the investigation within five
working days after the date the complaint is brought to the attention of the
Executive Director of Hospitality.
Conflicts related to a student’s employment should be
resolved according to procedures in the academic conflict resolution section
the Detroit Institute of Gastronomy catalog.
If a student has a conflict with a faculty member,
apprenticeship site personnel, or any other Detroit Institute of Gastronomy
staff member in an area not related to instruction or grading, that student
should attempt resolution at the first level possible, with the first attempt
being to contact the institute employee involved. If resolution is not
possible, the student should conference with the following persons in the order
listed: Supervisor of the employee, or Director of the work area, and the
Conferences through the supervisor are informal.
Resolution of other conflicts between a student and an
employee of Detroit Institute of Gastronomy should be accomplished as follows.
As in academic matters, once the dean or director becomes
involved the process becomes formal and written documentation is required. At
such time as an unresolved conflict is brought to a vice president, formal due
Formal Due Process
In both academic and non-academic matters, both parties
involved in a conflict resolution attempt have the right to appeal an institute
official’s decision to the next administrative level. If a mutually acceptable
resolution is not reached at the Executive Director of Hospitality level, an
appeals committee is formed to hear both sides of the conflict.
Decisions of the Culinary Arts Program Director may be
appealed to the Soil2Service, Inc. Board of Directors. Intention to appeal must
be made in writing and must be received by the in the Soil2Service, Inc. Board
of Directors by the end of the fifth working day after the day of the decision
of the Culinary Arts Program Director is received by the appealing party.
Review by the Board will normally be procedural based only on review of the
records of the committee proceedings received from the Culinary Arts Program
Director. Should one party be granted an audience with the Board, the other
party will be given a similar opportunity. The decision of the Board will be
dispatched in writing to all parties within five working days after the review
of the conflict is completed.
If a conflict should arise or develop out of the student’s enrollment and attendance at DIG, no matter
what issues are involved in the dispute and how either the student or DIG might
describe, state or plead the dispute, both the student and DIG agree that , if
they cannot resolve the dispute through their adherence to the catalog Due Process and Grievance procedures,
they shall first make a good faith effort to resolve the dispute by
participating in a meditation process with a neutral mediator. The student and DIG further agree that if any
dispute they have is not resolved, it shall be submitted to binding arbitration
under the Federal Arbitration Act. The following terms will apply to the
mediation and the arbitration:
a) The mediator shall be selected from a list of approved mediators
maintained by a court or bar association situated in the same community as the
campus of the DIG which the student is attending (the “Local Community”). The
mediation will only involve the dispute between the student and the DIG and not
the disputes or concerns of any other students (current or former). The DIG
shall pay all the mediator’s fee.
b) If arbitration occurs, it shall be conducted at the
convenient location within the Local Community, pursuant to the Commercial
Arbitration Rules of the American Arbitration Association (AAA) by a single
arbitrator selected from an AAA list in accordance with AAA selection rules.
c) The student may only present a claim in arbitration for
his or her own dispute with DIG and may not present any claims of other student
at DIG (current or former) or attempt to act as a representative of a group or
class of other students (current or former) of DIG.
The student agrees that he or she may not, and will not,
file any lawsuit against DIG concerning his or her claims or the claims of any
other student or group or class of students of DIG (current or former) and that
the student will not join as party in any lawsuit of any kind, including
without limitation a class action, brought against DIG by one or more other
d) The student will be responsible for paying the portion of
arbitration fees, arbitrator’s fees and facility fees (“Arbitration Costs”)
equal to the current amount of a filing fee for initiation of a civil lawsuit
in a court situated within the Local Community (“Civil Filing Fee”), and all
amounts of Arbitration Costs in excess of the Civil Filing Fee shall be paid by
e) If either student or DIG decides to hire a lawyer to
provide assistance, then the party hiring the lawyer will be responsible for
paying the lawyer’s fees.
f) All determinations to the scope and enforceability of
this arbitration agreement shall be made by the arbitrator and not by a court.
g) The arbitrator’s award shall be final and binding on both
parties and may be filed for enforcement by either the student or DIG in any
court having jurisdiction.
Detroit Institute of Gastronomy and the student acknowledge
that they are: (i) voluntarily and irrevocably elect arbitration as the remedy
for any unresolved dispute they may have an (ii) waiving any rights they may
have to bring a lawsuit in any state or federal court of competent jurisdiction
and to have their dispute heard and decided by either a judge or jury.
DIG operates in accordance with standards established by the
Michigan Department of Licensing and Regulatory Affairs. Students may file
complaints with the State of Michigan at www.michigan.gov/lara/
In circumstances where controversies or differences seem not
to be able to be adjusted locally or resolved in accordance with the establish catalog
Due Process and Grievance procedures listed above, please contact: ACFEF
Apprenticeship Dept.,180 Center Place Way, St. Augustine, FL 32095, Email: email@example.com,